Refund & Cancellation Policy

Last updated: 29 August 2026

1. Cancel anytime

You can cancel your Social Tapir subscription at any time. Cancellation is done by permanently deleting your account from Settings → Danger Zone — Social Tapir does not currently offer a “pause” or “cancel without deleting” option, so cancelling your subscription also permanently deletes your company's data, as described in our Privacy Policy.

2. No refunds

Subscription fees are billed in advance for each billing period and are non-refundable, including for partial billing periods, unused AI credits, or if you choose to stop using the Service before your billing period ends. When you cancel, your subscription is cancelled immediately and you will not be charged again.

3. Billing errors

If you believe you were charged in error — for example, a duplicate charge or a charge after you had already cancelled — contact us at hello@socialtapir.com and we will investigate and correct genuine billing errors.

4. AI credits

AI credits purchased or included with your subscription are non-refundable and non-transferable, and do not carry over after your account is deleted.

5. Chargebacks

If you have a billing concern, please contact us at hello@socialtapir.com before filing a chargeback with your bank or card issuer — we're able to resolve most billing issues directly and faster than a dispute process.

6. Contact us

Questions about billing or this policy can be sent to hello@socialtapir.com.